Doka Privacy Policy

Last updated: March 2026

1. Introduction

Doka ("we", "us", "our") is committed to protecting the privacy of individuals who visit our website and interact with our services. This Privacy Policy describes how we collect, use, store, and share personal information.

2. Information We Collect

We collect information that you voluntarily provide to us when you:

• Submit an inquiry or quote request through our contact forms
• Subscribe to our newsletters or technical updates
• Communicate with us via email or telephone
• Create an account on our customer portal

This information may include your name, email address, phone number, company name, job title, project details, and country of residence.

We also automatically collect certain technical data when you visit our Site, including IP address, browser type, operating system, referring URL, pages visited, and time spent on each page.

3. How We Use Your Information

We use the information we collect to:

• Respond to your product inquiries and provide project quotations
• Assign your inquiry to the appropriate regional engineering team
• Send relevant technical documentation and product updates
• Improve our website functionality and user experience
• Analyze website traffic patterns for service improvements
• Comply with legal obligations

4. Legal Basis for Processing

We process your personal data based on one or more of the following legal grounds:

• Consent: When you submit an inquiry form or subscribe to communications
• Legitimate interest: To manage business relationships and improve our services
• Contractual necessity: To fulfill obligations under rental or purchase agreements
• Legal obligation: To comply with applicable laws and regulations

5. Data Sharing

We may share your personal information with:

• Doka affiliated companies in your region for the purpose of responding to your inquiry
• Service providers who assist with website hosting, email delivery, and CRM operations under confidentiality agreements
• Government authorities when required by law

We do not sell your personal data to third parties.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, or as required by applicable law. Inquiry data is typically retained for 36 months after the last interaction. You may request earlier deletion at any time.

7. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your personal data
• Object to or restrict processing of your data
• Request data portability
• Withdraw consent at any time

To exercise any of these rights, contact us at [email protected].

8. Cookies

Our Site uses cookies and similar tracking technologies to improve your browsing experience and analyze traffic. You can manage cookie preferences through your browser settings. Disabling cookies may limit certain functionality of the Site.

9. Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is entirely secure.

10. Changes to This Policy

We may update this Privacy Policy periodically. The "Last updated" date at the top of this page indicates when the policy was most recently revised. We encourage you to review this page regularly.

11. Contact Us

For privacy-related questions or to exercise your data rights, contact us at:

Email: [email protected]
Mail: Doka Data Protection Officer, Industriestrasse 12, 3300 Amstetten, Austria